The Situation
Section 1Repeated Uconnect, lighting, and start-stop failures left the owner without a reliable daily driver.
Defect & Repairs
Section 2Same electrical fault family on three repair orders plus two related module replacements.
Legal Path
Section 3Structured demand under Civil Code § 1794; manufacturer opted for refund rather than further module swaps.
Timeline
Section 4- 1
Warranty period
First electrical failure documented.
- 2
Month 8
Third repeat visit for same symptom group.
- 3
Month 10
Refund finalized.
Outcome
Section 5Refund covered payoff and incidental towing costs.
- Representative refund
- $51,200
- Representative only. Not a guarantee of your result.
Representative case studies composited from common outcomes. Past results do not guarantee future outcomes.
Documents That Mattered
Section 6- Module replacement invoices
- Tow receipts
- Manufacturer case number emails
Lessons for Drivers
Section 7- Group related electrical symptoms on your timeline even if the dealer codes them differently.
- Save screenshots when infotainment fails between visits.
