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Electric SUV on a forest road
Representative case study

Drive unit vibration on a Rivian R1S

An adventure-focused owner could not use the vehicle off pavement due to recurring drive unit noise and vibration.

Illustrative matter3 min read2024 Rivian R1S

Representative case studies composited from common outcomes. Past results do not guarantee future outcomes. Directional amount shown: representative only, not a guarantee.

The Situation

Section 1

An adventure-focused owner could not use the vehicle off pavement due to recurring drive unit noise and vibration.

Defect & Repairs

Section 2

Repeat drive unit service with substantial impairment to intended use; safety concern at highway speeds.

Legal Path

Section 3

Manufacturer engaged after organized repair history and video of vibration; refund negotiated.

Timeline

Section 4
  1. 1

    Delivery–month 6

    First drive unit repair.

  2. 2

    Month 9

    Fourth attempt; owner hired CLINE APC.

  3. 3

    Month 12

    Refund completed.

Outcome

Section 5

Refund covered accessories and home charger install receipts tied to the vehicle.

Representative refund
$68,400
Representative only. Not a guarantee of your result.

Representative case studies composited from common outcomes. Past results do not guarantee future outcomes.

Documents That Mattered

Section 6
  • Drive unit replacement orders
  • Video of vibration at speed
  • Purchase invoice and accessory receipts

Lessons for Drivers

Section 7
  • New EV brands still must honor Song-Beverly when defects repeat.
  • Video evidence helps when dealers cannot reproduce intermittent vibration.

Related Questions

1 question

Repair documents and car keys on a desk
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