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Three-row SUV in a suburban driveway
Representative case study

Engine failure on a Telluride

After a engine campaign repair, the Telluride continued to knock and lose power.

Illustrative matter3 min read2023 Kia Telluride

Representative case studies composited from common outcomes. Past results do not guarantee future outcomes. Directional amount shown: representative only, not a guarantee.

The Situation

Section 1

After a engine campaign repair, the Telluride continued to knock and lose power.

Defect & Repairs

Section 2

Repeat engine repairs under warranty; substantial impairment for a three-row family vehicle.

Legal Path

Section 3

Refund demand with campaign documentation; Kia authorized repurchase-style refund.

Timeline

Section 4
  1. 1

    Campaign repair

    First engine-related service under recall.

  2. 2

    Follow-up failures

    Knock returned within 1,000 miles.

  3. 3

    Refund

    Manufacturer issued refund check.

Outcome

Section 5

Refund covered payoff and registration; client leased a different brand.

Representative refund
$44,750
Representative only. Not a guarantee of your result.

Representative case studies composited from common outcomes. Past results do not guarantee future outcomes.

Documents That Mattered

Section 6
  • Recall and follow-up repair orders
  • Engine noise video
  • Lease or finance payoff quote

Lessons for Drivers

Section 7
  • Recall repairs that fail to fix the problem still count toward your timeline.
  • Keep campaign letters with your repair orders.

Related Questions

1 question

Repair documents and car keys on a desk
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