The Situation
Section 1A Southern California contractor relied on the truck daily but faced repeat transmission repairs under warranty.
Defect & Repairs
Section 2Four repair attempts for the same shudder and harsh shifts during the original manufacturer warranty; more than 30 days out of service.
Legal Path
Section 3Demand letter sent with complete repair history; manufacturer authorized repurchase after audit.
Timeline
Section 4- 1
Months 1–10
Repeat transmission repairs at authorized dealer.
- 2
Month 11
Free case review. Repair records organized afterward.
- 3
Month 14
Repurchase completed.
Outcome
Section 5Buyback included down payment and finance charges minus mileage offset.
- Representative buyback
- $57,800
- Representative only. Not a guarantee of your result.
Representative case studies composited from common outcomes. Past results do not guarantee future outcomes.
Documents That Mattered
Section 6- Transmission flush and module replacement orders
- Loan statements and purchase contract
- Rental truck receipts during long repairs
Lessons for Drivers
Section 7- Note every day the truck was in the shop, even for short visits.
- Business use does not waive consumer Song-Beverly rights for personal vehicles.
